Frequently Asked Questions

We offer household shifting, office relocation, car transport, bike transport, loading and unloading, storage and warehouse services, domestic long-distance moving, and parcel and logistics services across Mumbai, Navi Mumbai, and Pune.

We have offices in Nariman Point (South Mumbai), Bandra West, Goregaon East, Borivali East, Vashi (Navi Mumbai), and Kharadi (Pune). We also handle pan-India long-distance moves to all major cities across India.

You can call us on +91-92564 38081, email us at info@professionalpackerindia.in, or fill the enquiry form on our website. Our team will respond within 30 minutes during working hours to schedule a survey and confirm your booking.

Yes. Our teams work 7 days a week, including Sundays and most public holidays. We understand that many customers prefer to move on weekends to avoid workplace disruption. Advance booking is recommended for weekend slots.

The cost of household shifting in Mumbai depends on the size of your home, distance, floor access, and volume of goods. A 1BHK local shift typically starts from ₹3,000 to ₹8,000. A 2BHK or 3BHK may range from ₹6,000 to ₹20,000+ depending on these factors. We provide a free detailed quote after a quick survey.

Yes, always. We never begin a move without a written, itemised quote that both parties have agreed to. There are no surprise charges added on the day of the move.

No hidden charges. Our quotes include packing materials, labour, vehicle, and applicable service charges. If any additional charge is required (for example, crane service for high-floor items), it is discussed and agreed upon before the move day.

A nominal floor charge may apply for buildings without an elevator, especially for heavy items or floors above the 4th. This is clearly mentioned in your written quote after the survey.

No. We bring all packing materials — bubble wrap, corrugated boxes, foam sheets, stretch film, packing tape, and furniture blankets. You do not need to arrange anything yourself.

Yes. We disassemble beds, wardrobes, dining tables, modular kitchen units, and other furniture before packing and reassemble them at the destination. This is included in our standard household shifting service.

Fragile items receive extra layers of bubble wrap, foam cushioning, and custom-sized cartons. Electronics are wrapped in anti-static packaging. All fragile boxes are clearly labelled and loaded last with care.

For local moves, 3–5 days in advance is ideal. For intercity moves, 1–2 weeks allows for proper planning. During peak season (October–March), earlier booking is recommended as slots fill up quickly.

Yes. We can coordinate vehicle transport alongside your household move. Cars are transported on enclosed carriers and bikes in wooden crates, separately from your household goods, to ensure maximum safety for both.

You will need a copy of the vehicle's RC book, your photo ID (Aadhaar or PAN), and a copy of the vehicle insurance policy. We will help you with the booking documentation process.

We offer optional transit insurance for all vehicle shipments. This is a separate policy covering the vehicle for damage or total loss from loading to delivery. We strongly recommend it for all vehicles.

Our minimum storage period is 1 week. After that, you can extend on a monthly basis with no long-term commitment required.

Yes. Our warehouses are CCTV-monitored 24/7, dry and ventilated, with restricted staff access. Every stored consignment is inventoried and kept in a dedicated area.

Yes. With 24 hours' prior notice, you can visit our warehouse to retrieve items or we can arrange delivery of specific items to your address during the storage period.

Transit insurance is optional but strongly recommended, especially for long-distance moves or high-value items. It is a small additional cost that provides full coverage against damage or loss during transport.

If a damage occurs and transit insurance was taken, a claim is filed and processed. Even without insurance, we investigate every reported damage case and work towards a fair resolution. Our packing standards are specifically designed to prevent damage.

Yes. All our field staff including packers, loaders, and drivers undergo background verification before joining our team. For corporate assignments, our staff sign NDAs as required.